Shipments and returns

Carriage Charges - for standard delivery within 2 - 3 working days, UK Mainland  only*:

Order Value                        Carriage Charge

Less than £20.00                               £5.00

£20.01 - £100.00                               £7.50

£100.01 +                                          Free

*Excludes Highlands, Islands and Northern Ireland where additional carriage may apply. Furniture & Fireworks  incur specific charges - see applicable product pages for further details. Enhanced carriage options are available for an extra fee; Guaranteed Next Day, Saturday, Pre 10am, Pre noon etc. Please contact us for details if you have any special requirements.

If you return your item and you'd like a refund and you have your receipt or delivery note we'll refund the original debit, credit or charge card used to purchase.

It is important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused.

We'll refund any delivery charges you've paid if you return faulty orders (UK orders only).